VTTI operates a network of bulk petroleum Terminals in eleven countries across five continents. As a result
of its ongoing continued growth, VTTI has expanded its operations to Kenya.
VTTI Kenya is completing its state of the art Terminal in Mombasa and will soon be operational.
Applications are invited from qualified and experienced Kenyan citizens for the following positions at our
state of the art Petroleum Terminal in Kipevu,
Mombasa:
ORDER PROCESSOR
Location: VTTI, Kenya
Job Description
Receives and processes customers’ orders; ensuring orders are fulfilled and corresponding invoicing
completed.
Organisational Position:
Reports to the Customer Service Manager.
Result Areas
Customer order processing
Ensures timely and satisfactory fulfillment of customers’ instructions;
• Applies approved Standard Operating Procedures in all customer service processes.
• Receives customer orders, verifies them and creates order entries in Tomcat.
• Communicates any anomalies that may affect customer orders e.g. inventory or credit anomalies.
• Liaises with KRA resident officer for release of loaded truck orders and other product transfers
into and out of the Terminal.
• Provides timely and accurate feedback to customers and notifies them of unplanned developments.
• Handles enquiries from customers and resolves complaints in consultation with Customer Service
Manager.
• Maintains regular contact with customers, Kenya Revenue Authority (KRA) resident officer and the
operations team to meet customer requirements.
Invoicing
Prepares invoices as required on the basis of pre-formulated customer agreements;
• Checks accuracy of invoices and submits to the Customer Service Manager for review and
approval.
• Prepares credit notes and debit notes for approval by the Customer Service Manager and posts
approved transactions into Tomcat.
• Prepares and sends out monthly invoices and statements for the various services received including
Tank storage, Kenya Pipeline Company (KPC) transfers, Tank to Tank transfers, Truck loading and
other charges.
Documentation and record keeping
Maintains record of all relevant documents for order processing and invoicing;
• Product batch specifications.
• Customer orders and Invoices.
• KRA approval documents.
• Terminal Loading Instructions.
• Terminal transfer and receipt instructions
• Bills of Lading.
• Internal approvals.
Reports, Communications and Social interaction
Maintains daily communication and contact to prepare and fulfill customer orders
• Internally with the Customer Service Manager, Shift Supervisors and Stock controller.
• Externally with customers and KRA resident officer.
• Prepares reports for review and approval by the Customer Service Manager.
Performance Indicators
• Level of customer satisfaction.
• Completeness and accuracy of documentation and records.
• Timeliness of reports and feedback to customers.
• Effective resolution of service complaints.
• Accuracy of reports to customers.
• Achievement of customer throughput volumes.
• Conformance to the terms of the service agreements.
• Efficiency of coordination across customer service, operations and maintenance departments.
Qualifications & Experience
• University Graduate.
• Minimum 1 year relevant work experience gained in a comparable job which has involved regular
contact with customers.
• Good communications and negotiating skills.
• Ability to create and maintain relationships.
• Tactful and diplomatic.
• Planning and organisation capability.
• High level of integrity.
For the above vacancy, kindly send your CV to
hr@mtt.vtti.com
MAINTENANCE MANAGER
Location: VTTI, Kenya
Job Description
Responsible for the preventive and corrective maintenance, repairs and modifications to all terminal
facilities which include Tanks, Pipelines, Pumps, Meters, Manual and Electrical control systems, Buildings,
equipment and minor work related to the LAN at the Terminal and is the point of contact for Information
Technology (IT) solutions.
Organisational Position
Reports to the General Manager of VTTI Kenya. Manages the M&R department staff and the work
related aspects of contracted third parties
Result Areas
Maintenance strategy
Responsible for the continuous development of a maintenance strategy for the terminal;
• Drawing up annual and long term plans for technical maintenance, repairs and modifications to
buildings, installations and equipment at several locations so that the technical operating resources
remain in a good condition
• Discusses requirements with the competent authorities with regard to feasibility and tests the
functionality of the proposed plans
• Assesses technical proposals, Gathers and analyses data to validate the maintenance strategy.
• Schedules audits, reviews and implements corrective actions.
• Draws up budgets, priorities and planning schedules for review and approval by the General
Manager.
• Management of M&R activities
• Plans and manages the required M&R activities and resources to guarantee the continuity of
operational processes;
• Ensures the execution of preventive and corrective maintenance, repairs and modifications to
buildings, installations and equipment to keep technical operating resources in good condition.
• Discusses the planning and assignment of work with the Maintenance technicians. Delegates
authorities with regard to the performance of the relevant work. Discusses bottlenecks, contributes
solutions and takes action as required.
• Decides about the implementation of emergency repairs and is responsible for the correct
completion of orders.
• Works closely with the Operations Manager to ensure proper communication of equipment outage
and work completion schedule.
• Communicates the same with the Customer Service Manager so that customers have advanced
information on equipment outage that impacts their business.
• Minor maintenance work on the LAN systems at the Terminal.
Project Management
• Manages and controls maintenance projects, draws up project plans and planning schedules and
ensures the timely and correct execution of projects.
• Manages a project team as required.
Environment Health And Safety (Ehs) Compliance
Ensures that all maintenance and repair activities are carried out safely and in compliance with the
organisation’s EHS policies as well as statutory requirements;
• In coordination with the Safety officer, Ensures safety induction of all contractors and personnel
involved in M&R activities.
• Carries out risk assessments and Job Safety Analyses (JSAs) for all works to be carried out,
determines safeguards required to carry out the work safely
• In consultation with the Operations Manager, reviews and approves Safety Method Statements
(SMS)
• Carries out regular visual checks and inspections of works carried out to confirm compliance to
documented work methods and safety provisions and intervenes to stop and correct any unsafe
conditions.
Contractor Management
• Manages supplier relationships and acts as a point of contact for contracting third parties for
terminal maintenance matters:
• Responsible for evaluation, selection and recommendation of suppliers.
• Monitors contractor performance; gathering information about the progress of work, bottlenecks,
anomalies and performance of work based on agreed terms.